Merchi now supports WhatsApp

Merchi now sends job updates on WhatsApp. A customer can choose WhatsApp at checkout, and a reply in that chat is saved on the job. Email and SMS stay available on the same job.

What shipped

When a shop has WhatsApp notifications turned on, checkout offers WhatsApp checkout next to the usual customer options. The customer enters a name, email, and phone number. Updates for that order can then go to WhatsApp: the order, a draft, a comment, completion, an invoice, a payment, or a dispatch.

People on the job can answer from WhatsApp. The reply is stored on the job and marked as a WhatsApp message. That includes the customer, the shop manager, the designer, and the assigned supplier.

Who it is for

• Sellers taking orders from customers who already use WhatsApp
• Suppliers following production and shipment updates in the same chat
• Customers who want order news on their phone

How to try it

1. Contact Merchi to turn on WhatsApp notifications for the shop
2. Open checkout and choose WhatsApp checkout
3. Enter a name, email, and mobile number, then place a test order
4. Reply to the WhatsApp update and confirm the message appears on the job

See the storefront page for how checkout sits on a shop, or contact us to turn WhatsApp on.